TERMS & CONDITIONS
These Terms & Conditions govern your use of the Grapple Studio website and purchases made through our online store. By using this website or placing an order, you agree to these terms.
Business details
Business name: Grapple Studio
Business address: Unit 172408, PO Box 6945, London, W1A 6US
Contact email: contact@grapplestudio.com
ORDERS
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Products may be offered during advertised release windows or on an ongoing basis, as stated on the relevant product or collection page. Product descriptions, available sizes, prices and ordering deadlines are provided on the website.
When you place an order, you will receive an order confirmation. Please check your order details carefully and contact us promptly if you notice an error.
An order may be cancelled or amended only in accordance with the applicable terms and consumer rights. If a product becomes unavailable or we are unable to fulfil an order, we will contact you to explain the available options.
PRICING AND PAYMENT
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Prices are displayed in the currency stated on the relevant product page and include applicable taxes where required. Delivery charges and any other applicable costs will be shown before you complete your purchase.
Payment must be completed using the payment methods available at checkout. Payments are processed through the relevant payment provider.
If a pricing or product information error is identified, we will contact you where necessary to resolve the issue in accordance with applicable law. We will not use this provision to make unilateral changes to an order already agreed with you.
PRODUCTION
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Some Grapple Studio products are made to order or enter production after a limited release closes. Where applicable, the product or collection page will explain the ordering window and provide estimated production and delivery information.
Production times may vary depending on the products ordered, order volume and supplier schedules. We will communicate significant changes to expected timings where appropriate.
Made-to-order status does not automatically remove any cancellation or other consumer rights that may apply to your purchase.
SHIPPING AND DELIVERY
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Available delivery options, charges and estimated delivery times will be provided during checkout or on the relevant product page.
Please ensure that your delivery details are accurate when placing an order. Contact us promptly if you discover an error.
Once an order has been dispatched, tracking information will be provided where available. Delivery may be affected by courier services and other circumstances outside our direct control. If your order is delayed or does not arrive as expected, contact us so we can investigate.
Your statutory rights relating to delivery and the goods remain unaffected.
RETURNS AND REFUNDS
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Our Returns & Refunds Policy explains how to request a return, cancellation, exchange or refund.
Your rights depend on the nature of the product, the circumstances of the purchase and applicable consumer law. Certain genuinely personalised or custom-made goods may be exempt from the usual change-of-mind cancellation right, but this does not automatically apply to every made-to-order product.
Nothing in these Terms & Conditions limits your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Please review our Returns & Refunds Policy before placing an order.
INTELLECTUAL PROPERTY
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Unless otherwise stated, original artwork, designs, photography, films, graphics, written content and branding created by Grapple Studio remain the intellectual property of Grapple Studio or the relevant rights holder.
You may not reproduce, distribute, modify, sell or commercially use this material without appropriate permission.
Where a project incorporates a gym's logo, name, branding or other client-supplied material, the ownership and permitted use of those assets remain subject to the relevant rights and any separate agreement.
Permission to produce apparel or creative work does not automatically transfer ownership of the underlying intellectual property.
WEBSITE CONTENT AND AVAILABILITY
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We aim to keep the information on this website accurate and up to date. Product descriptions, images, availability and other content may occasionally contain errors or require updates.
Images are intended to represent the products offered. Minor differences in colour or appearance may occur because of screen settings, materials or production processes. This does not affect your statutory rights if goods do not match their description.
We may update, suspend or remove website content or features where reasonably necessary. These changes do not remove rights you already have under an existing contract or applicable law.
LIMITATION OF LIABILITY
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Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation or any liability that cannot legally be excluded or limited.
Subject to the above, we are responsible for losses where required by applicable law. Any assessment of liability will take account of the relevant contract, the circumstances of the loss and applicable legal requirements.
Nothing in this section affects your statutory consumer rights.
CHANGES TO THESE TERMS
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We may update these Terms & Conditions to reflect changes to our business, website, products or legal obligations.
The latest version will be published on this page with its updated date. The terms applicable to an order will be determined in accordance with the terms presented and accepted when the contract was formed, subject to applicable law.
CONTACT
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If you have questions about these Terms & Conditions, an order or a product, please contact Grapple Studio using the contact details provided on our Contact page.
Website: https://www.grapplestudio.com/
Last updated: 31 October 2026