SHIPPING & DELIVERY

This policy explains how orders are produced, shipped and delivered when you purchase products through the Grapple Studio online store.

MADE-TO-ORDER PRODUCTS

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Grapple Studio products may be made to order or produced after an advertised release window closes, unless otherwise stated. This approach helps reduce waste and avoid unnecessary inventory.

Product pages will explain the relevant ordering window and provide available information about production and estimated delivery times. Please review product descriptions, sizing information and ordering deadlines carefully before placing your order.

PRODUCTION TIMES

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Where applicable, production begins after the advertised ordering window has closed or at the stage specified on the relevant product page.

Estimated production times are provided for guidance and may vary depending on order volume, manufacturing schedules, supplier availability and other factors.

If there is a significant change to the expected production time for your order, we will provide an update where appropriate. If a delay affects your legal rights, those rights remain unaffected.

SHIPPING

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Once production is complete, your order will be dispatched to the delivery address provided at checkout.

Available delivery options, shipping charges and estimated delivery times will be displayed during checkout or on the relevant product page.

Delivery times depend on the destination, delivery service and any applicable production period. Unless expressly confirmed, delivery dates are estimates rather than guaranteed dates.

Your statutory rights regarding delivery remain unaffected.

INTERNATIONAL SHIPPING

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We may offer delivery to selected international destinations. Available destinations, delivery options and shipping charges will be displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges may be payable by the recipient and are not included in the product price or shipping cost unless stated otherwise.

Customs processing may also affect delivery times. Any applicable consumer rights remain unaffected.

DELIVERY ADDRESS

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Please ensure that your delivery address and contact details are accurate and complete when placing an order.

If you need to change your delivery details after placing an order, contact us as soon as possible. We will do our best to help, although changes may not be possible once production or dispatch has begun.

If an order is delayed or delivered incorrectly because of an address issue, please contact us so we can review the circumstances and discuss the available options.

LOST OR DELAYED DELIVERIES

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If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the issue and, where appropriate, work with our shipping or fulfilment partner to establish the status of your delivery.

If an order is confirmed as lost or significantly delayed, we will work with you to resolve the issue in accordance with applicable consumer law. Courier delays or circumstances outside our direct control do not remove any legal responsibilities that apply to us.

DAMAGED OR INCORRECT ITEMS

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If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as reasonably possible.

Please include your order number, a description of the issue and clear photographs where relevant. This will help us assess the problem and determine the appropriate next steps.

We will work with you to resolve the issue in accordance with your statutory consumer rights.

For further information about returns and refunds, please refer to our Returns & Refunds Policy.

CHANGES TO THIS POLICY

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We may update this Shipping & Delivery Policy to reflect changes to our business, fulfilment arrangements, shipping providers or legal obligations.

The latest version will be published on this page with its updated date. Changes to this policy do not remove rights that apply to existing orders.

CONTACT

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If you have questions about this Shipping & Delivery Policy or need assistance with an order, please contact us.

Email: contact@grapplestudio.com

Last updated: 31 October 2026