PRIVACY POLICY

This Privacy Policy explains how Grapple Studio collects, uses, stores and protects personal information when you visit our website, place an order, contact us or enquire about a project.

We respect your privacy and handle personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

INFORMATION WE COLLECT

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Depending on how you interact with Grapple Studio, we may collect the following information:

  • Contact information: your name, email address, telephone number and other details you provide when contacting us.

  • Order information: billing and delivery addresses, products ordered, order history and information needed to manage your purchase.

  • Enquiry information: the details you include in contact forms, project enquiries or other correspondence.

  • Payment information: payment status and transaction details supplied by our payment providers. Full payment card details are generally handled by the relevant payment provider rather than stored directly by Grapple Studio.

  • Technical information: information such as your IP address, browser type, device information and website usage data, where collected through our website or enabled technologies.

  • Marketing preferences: your subscription status and preferences if you choose to receive marketing communications.

We collect information directly from you, through your use of our website and, where applicable, through the service providers that support our business.

HOW WE USE YOUR INFORMATION

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We may use personal information to:

  • Process, manage and fulfil orders.

  • Communicate with you about purchases, deliveries, enquiries and projects.

  • Provide customer support and respond to requests.

  • Coordinate apparel releases and related creative projects.

  • Maintain, secure and improve our website and services.

  • Keep appropriate business, financial and transaction records.

  • Send marketing communications where we have a lawful basis to do so.

  • Meet applicable legal and regulatory obligations.

We process personal information only where an appropriate lawful basis applies. Depending on the circumstances, this may include performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent.

Where we rely on legitimate interests, those interests may include operating and improving our business, maintaining website security and managing customer relationships, provided those interests do not override your rights.

Where processing relies on consent, you can withdraw that consent at any time.

PAYMENT INFORMATION

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Payments made through our website are processed by the payment providers made available at checkout.

Grapple Studio receives the information needed to confirm and manage transactions, such as order details, payment status and relevant transaction references. The payment provider may process payment card and other financial information in accordance with its own privacy policy.

We do not intentionally store full payment card details on our own systems where payment processing is handled by a third-party provider.

Please consult the relevant provider's privacy information for further details about its processing of payment data.

THIRD-PARTY SERVICES

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We may share relevant personal information with service providers where necessary to operate our website and business. Depending on the services in use, these may include:

  • Website hosting and e-commerce providers.

  • Payment processing providers.

  • Manufacturers, fulfilment partners and delivery companies involved in an order.

  • Email and customer communication services.

  • Website analytics and cookie technology providers.

  • Professional advisers or public authorities where disclosure is necessary or legally required.

We share only the information reasonably necessary for the relevant purpose. Service providers may process information on our behalf or under their own privacy responsibilities, depending on their role.

Some providers may process information outside the United Kingdom. Where applicable, we will ensure that any required legal safeguards for international transfers are in place.

The providers and safeguards that apply depend on the services actually used by Grapple Studio.

COOKIES

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Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand how visitors use the site.

Where applicable, these technologies may include:

  • Essential cookies: needed for core website functions, security or the operation of the online store.

  • Preference cookies: used to remember choices you make on the website.

  • Analytics cookies: used to understand website usage and help improve performance.

  • Advertising or marketing cookies: used to support advertising or marketing measurement, if these technologies are enabled.

Non-essential cookies and similar technologies will be used in accordance with applicable consent requirements. Where consent is required, these technologies should not be activated before you have given consent.

You can manage your preferences through the cookie settings available on our website, where provided. You can also manage cookies through your browser, although blocking certain cookies may affect website functionality.

For further information, please see our Cookie Policy.

INFORMATION SECURITY

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We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited where appropriate, and we use relevant service providers and security measures to support the operation of our website and business.

No method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

DATA RETENTION

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We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, responding to enquiries, maintaining business records and meeting legal obligations.

Retention periods depend on the type of information, why it was collected, whether an order or project is ongoing and any applicable legal requirements.

For example, transaction and accounting records may need to be retained for statutory periods. Enquiry correspondence and project records may be retained for as long as reasonably necessary to manage the relationship and maintain appropriate business records.

Where information is no longer required, we will take appropriate steps to delete it or anonymise it securely, subject to any continuing legal obligations.

YOUR DATA PROTECTION RIGHTS

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Under applicable data protection law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request erasure of your personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to processing based on legitimate interests or to direct marketing, where applicable.

  • Request the transfer of information you provided to us, where the right to data portability applies.

  • Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise a right or ask a question about how your information is handled, please contact us using the details below.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully. Information is available at https://ico.org.uk/.

MARKETING COMMUNICATIONS

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We may send you information about Grapple Studio releases, projects, products and services where permitted by applicable law.

Where consent is required, we will ask for it before sending marketing communications. You can unsubscribe using the link in our marketing emails or contact us directly.

Opting out of marketing will not prevent us from sending essential communications about an existing order, transaction or enquiry.

CHANGES TO THIS POLICY

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We may update this Privacy Policy to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page, together with the date it was last updated. Where required, we will bring significant changes to your attention.

CONTACT

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If you have any questions about this Privacy Policy, wish to exercise your data protection rights or want to know how your personal information is handled, please contact us.

Business name: Grapple Studio

Privacy contact email: contact@grapplestudio.com

Business address: Unit 172408, PO Box 6945, London, W1A 6US

Website: https://www.grapplestudio.com/

Last updated: 31 October 2026